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Terms of Service

Last Updated: December 23, 2024

Plain English Summary: These Terms govern your use of Anava's AI-powered camera analytics. By using our services, you agree to use them legally and responsibly. We provide the service "as is" but work hard to keep it reliable. You own your data; we just process it for you.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legal agreement between you (including any entity you represent) and Anava, Inc. ("Anava"), a Delaware corporation. By accessing or using our Services, you agree to these Terms and our Privacy Policy.

Eligibility: You must be at least 16 years old and have authority to bind any entity you represent.

2. Services Description

2.1 What We Provide

Anava provides AI-powered analytics for security cameras, including:

  • ACAP Application: Software for Axis cameras enabling on-device AI processing

  • Cloud Analytics: Advanced AI analysis using Google's Gemini and other models

  • Web Dashboard: Configuration, monitoring, and historical data access

  • API Access: RESTful APIs and MCP integration for developers

  • Alert System: Real-time notifications based on configured rules

2.2 Service Levels

  • Uptime Target: 99.9% monthly (excluding scheduled maintenance)

  • API Response: <500ms for 95% of requests

  • Alert Delivery: <10 seconds from event to notification

3. Account Terms

3.1 Registration

  • Provide accurate, complete information

  • Maintain security of credentials (use strong passwords)

  • Promptly notify us of unauthorized access

  • Accept responsibility for all account activity

3.2 Account Types

  • Trial: 30-day free trial, limited features

  • Professional: Full features, pay-per-camera

  • Enterprise: Custom features, volume pricing, dedicated support

4. Acceptable Use Policy

Core Principle: Use Anava legally, ethically, and in compliance with all surveillance laws in your jurisdiction.

4.1 You MUST:

  • Have legal authority to install cameras in monitored locations

  • Post appropriate notices about surveillance where required

  • Obtain necessary consents for recording

  • Comply with all privacy and surveillance laws

  • Use the service only for lawful purposes

4.2 You MUST NOT:

  • Monitor areas where people have reasonable expectation of privacy

  • Use our service for illegal surveillance or harassment

  • Attempt to identify individuals without legal basis

  • Share access credentials or sublicense the service

  • Reverse engineer, decompile, or hack our systems

  • Use the service to infringe on others' rights

  • Overload our systems with excessive API calls

5. Data Ownership and Licensing

5.1 Your Data

  • Ownership: You retain all rights to your camera footage and data

  • License to Us: You grant us limited rights to process your data solely to provide the Services

  • Responsibility: You're responsible for the content you process through our service

5.2 Our Technology

  • Proprietary Rights: We own all rights to our software, AI models, and services

  • License to You: We grant you a limited, non-exclusive license to use our Services

  • Restrictions: No copying, modifying, or creating derivative works

5.3 Feedback

Any suggestions or feedback you provide becomes our property, and we can use it without compensation to improve our Services.

6. Payment Terms

6.1 Pricing

  • Subscription Fees: Based on number of cameras and features

  • Billing Cycle: Monthly or annual (annual includes discount)

  • Price Changes: 30 days notice for increases

  • Taxes: You're responsible for all applicable taxes

6.2 Payment Processing

  • Processed securely via Stripe

  • Automatic renewal unless cancelled

  • Update payment methods to avoid service interruption

6.3 Refunds

  • 30-day money-back guarantee for new accounts

  • No refunds for partial months after guarantee period

  • Annual plans: Pro-rated refund within first 60 days

7. Third-Party Services

Important: We integrate with third-party services. Their terms also apply to your use of those features.

7.1 Key Integrations

  • Google Gemini: AI analysis (subject to Google's terms)

  • Axis Communications: Camera hardware and APIs

  • Cloud Providers: Infrastructure services

8. Privacy and Security

See our Privacy Policy for detailed information. Key points:

  • We don't sell your data

  • Camera footage is processed temporarily and deleted

  • You control what data is retained

  • We implement industry-standard security measures

9. Intellectual Property Claims

9.1 DMCA Compliance

To report copyright infringement, send notice to dmca@anava.ai with:

  • Description of copyrighted work

  • Location of infringing material

  • Your contact information

  • Good faith statement of infringement

10. Warranties and Disclaimers

AS-IS SERVICE: While we strive for excellence, we provide the Services "AS IS" without warranties. We don't guarantee uninterrupted service or that AI analysis will be 100% accurate.

What We DON'T Guarantee

  • Uninterrupted, error-free operation

  • 100% accuracy in AI analysis

  • Compatibility with all camera models

  • Protection against all security threats

11. Limitation of Liability

Cap on Liability: Our total liability is limited to the amount you paid us in the 12 months before the claim arose.

Exclusions: We're not liable for indirect, incidental, special, or consequential damages, including lost profits.

12. Indemnification

You agree to defend, indemnify, and hold Anava harmless from claims arising from:

  • Your use of the Services

  • Violation of these Terms

  • Violation of any laws or third-party rights

  • Content you process through our service

13. Termination

13.1 By You

  • Cancel anytime through account settings

  • Export your data before cancellation

  • No refund for partial periods

13.2 By Us

We may suspend or terminate for:

  • Violation of these Terms

  • Non-payment

  • Illegal or harmful use

  • Extended inactivity (with notice)

13.3 Effect of Termination

  • Access ends immediately

  • Data available for export for 30 days

  • After 30 days, all data deleted

14. Dispute Resolution

14.1 Informal Resolution

First, contact us at legal@anava.ai. We'll work in good faith to resolve issues.

14.2 Arbitration

If informal resolution fails:

  • Binding arbitration under AAA Commercial Rules

  • Location: Delaware (or your location for claims under $10,000)

  • Each party bears own attorney fees

15. General Provisions

15.1 Governing Law

Delaware law governs, without regard to conflict of law principles.

15.2 Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement.

15.3 Severability

If any provision is invalid, the rest remains in effect.

15.4 Force Majeure

Neither party liable for delays due to circumstances beyond reasonable control.

15.5 Assignment

You can't assign these Terms. We may assign in connection with a merger or sale.

16. Export Compliance

You represent that you're not:

  • Located in an embargoed country

  • On any prohibited party list

  • Using the service for prohibited end uses

17. Changes to Terms

We may update these Terms. For material changes:

  • 30 days advance notice via email

  • Opportunity to export data if you disagree

  • Continued use = acceptance

18. Contact Information

Questions about these Terms?
Email: legal@anava.ai
For our mailing address, please contact legal@anava.ai
For security issues: security@anava.ai

19. Definitions

Key terms used in this agreement:

  • "Services": All Anava products, software, APIs, and support

  • "Camera Data": Video feeds, images, and metadata from your cameras

  • "AI Analysis": Machine learning processing of camera data

  • "User": Individual or entity using our Services

  • "Subscription Term": Period for which you've paid

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